Privacy policy

Who we are

iDone Technologies is responsible for the information collected on this site and in our work with clients. For any question or request: support@idone.co.il or +972-52-888-8182.

What we collect

When you contact us through the form, WhatsApp or email: your name, phone, email, what you need and your message. In the project questionnaire, also your business name, what it does, team size, existing website and your answers about the project. Later in the work, also your business's invoicing details, and a business or VAT number only if the invoice requires it.

We don't collect ID numbers or sensitive information. When you submit a form we also store when it was sent, the page, your browser, and any campaign details (UTM) or referral code in the address.

Why we use it

To handle your inquiry and get back to you, to send confirmations, reminders and updates about your inquiry or project by email and WhatsApp, to prepare a quote, to do the work and for accounting. These are service messages, not advertising.

Marketing content is sent only if you explicitly ticked that you want it, and only by email. Every email includes a link to your email preferences, and you can unsubscribe at any time.

Do you have to give us this information

You're not legally required to. Without your name and contact details we can't get back to you or handle your inquiry.

Who it is shared with

We don't sell information. It is stored and processed by providers who work for us: Airtable (client management), n8n (automation, on our own server), Google (Gmail, Drive and Docs), GreenAPI (sending WhatsApp messages), Cal.com (booking meetings), short.io (shortening links in messages), and our invoicing system [TBD: invoicing system].

Some of these providers store information outside Israel, including Airtable, Google, GreenAPI and the n8n server. Access to the information is limited to our team.

How long we keep it

Information is deleted one year after your last activity with us (an inquiry, a message or work together). Two exceptions: if you asked us not to send you messages, we keep a hash of your email or phone (a one-way fingerprint your details can't be recovered from) so your request keeps applying. And accounting documents are kept for as long as tax law requires.

Your rights

You can ask to see your information, correct it, delete it or stop receiving marketing from us. Write to support@idone.co.il. We'll reply within a week, usually within one business day. To protect you, we may ask to confirm the request came from you.

You can also change your email preferences through the link in every email from us.

This website

The site stores your language, display and motion preferences in your browser, and during your visit also the campaign details or referral code you arrived with, so they can be attached to your inquiry. There are no advertising trackers. [TBD: analytics tool, if any].

Last updated: 29 October 2026.