A WhatsApp chatbot for the questions that keep coming back
A bot that takes the enquiry, answers the common questions, collects details and hands over to a human only when a human is needed.
- Client
Kav HaMayim, water purification systems- Year
- 2024
- Tools
- GreenAPIWhatsAppMakeCRM
The problem
The team was drowning in repeated WhatsApp questions: prices, availability, service areas. Customers waited, and reps never got to the enquiries that actually needed them.
What we built
- A WhatsApp chatbot with a menu and natural answers to the frequent questions
- Collects the enquiry details and creates a CRM record
- Smart handover to a human rep with the full history when needed
- Logs every conversation so the answers keep improving
The result
- Instant, relevant answers for customers, outside office hours too
- Rep time goes back to enquiries that turn into sales
“Before the chatbot we were collapsing under repeated questions. Since the system went live, customers get fast, relevant, professional replies, and we gain both valuable internal time and happier, more loyal customers.”
